These Terms & Conditions ("Terms") govern your use of the Prompt Connect website and services, operated by Prompt Connect LLC ("Prompt Connect," "we," "us"). By using our website or services, or by interacting with an AI assistant we operate on behalf of a business, you agree to these Terms.
Our Services
Prompt Connect provides AI powered voice receptionist, chat assistant, and related communication services to businesses. When someone calls or messages a participating business, our system may answer with an automated AI assistant that conducts a conversation on the business's behalf, including answering questions, taking messages, and booking appointments. Services for business clients are governed by a separate written Service Agreement; if there is any conflict between these Terms and a signed Service Agreement, the Service Agreement controls.
Scope for Client Programs
For business clients ("Clients") using our services, these Terms also govern the voice, chat, and messaging programs we operate on their behalf. Consumers who interact with an AI assistant or receive messages through a Client's use of our service are subject to these Terms with respect to that program. We act as a service provider operating the program at the Client's direction; the Client remains responsible for its own business practices, professional obligations, and the content and instructions it approves for its assistant.
AI Generated Interactions
Conversations handled by our service are conducted by automated artificial intelligence systems, not by a live person, unless a call is transferred to the business. AI responses are generated in real time and, despite careful configuration, may occasionally be incomplete or inaccurate. Information provided by an AI assistant, including availability, scheduling, and general business information, is provided for convenience and should be confirmed with the business for any matter of importance. AI assistants operated through our service do not provide legal, medical, financial, or other professional advice. Each Client reviews and approves the information its assistant is configured to provide and is responsible for the accuracy of that source information.
Call Recording and Transcription
Calls handled by our service may be recorded and transcribed in order to deliver the service, including generating summaries, routing urgent matters, and improving the assistant's configuration for the business involved. By continuing a call after any disclosure provided at the start of the call, you consent to recording and transcription to the extent permitted by applicable law. Clients are responsible for configuring appropriate recording disclosures for their callers and for complying with the call recording and monitoring laws applicable to their business and the locations of their callers.
Emergency Services
Our services are not intended for emergency communications and are not a substitute for emergency dispatch. If you are experiencing an emergency, contact 911 or the appropriate emergency service provider directly. Prompt Connect does not guarantee the immediate delivery, review, or response to any call, message, or transcript, and Clients should not rely on the service for time critical or life safety communications.
Regulated Data
Prompt Connect services are not designed, intended, or represented as compliant with the Health Insurance Portability and Accountability Act (HIPAA) unless expressly agreed in a separate written agreement. Clients agree not to use the services to collect, process, or transmit protected health information or other regulated health data unless Prompt Connect has expressly agreed in writing to support such use.
Clients and callers should not provide payment card numbers, bank account numbers, Social Security numbers, or other highly sensitive financial information through voice or chat interactions unless the service has been expressly configured to support such use. Prompt Connect does not guarantee compliance with the Payment Card Industry Data Security Standard (PCI DSS) or similar payment data security frameworks.
SMS Messaging Terms
In connection with a business you have contacted, our service may send you text messages such as appointment confirmations, follow ups related to your inquiry, or a response after an unanswered call. Consent to receive such messages is generally established when a consumer initiates contact with the business by calling or messaging it. However, Clients remain solely responsible for ensuring proper consent under applicable law for all messages sent using the service.
Message frequency varies based on your interaction with the business. Message and data rates may apply depending on your mobile carrier plan. Reply STOP at any time to opt out of messages from that business. Reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.
Business clients represent and warrant that they have obtained, and will maintain, all consents, notices, and authorizations required by applicable law for the communications conducted and sent using the service, including voice conversations, call recording, and text messaging, and that their use of the service complies with all applicable federal, state, and local laws and professional obligations. Prompt Connect does not independently verify the legality or sufficiency of a Client's consent practices, and Clients remain solely responsible for them.
No Guarantee of Regulatory Compliance
Prompt Connect assists Clients with telecommunications compliance processes such as carrier registration and provides system configurations designed with common regulatory considerations in mind. However, Prompt Connect is not a law firm, does not provide legal advice, and does not guarantee compliance with any law, regulation, professional responsibility rule, or carrier requirement. Clients are solely responsible for determining whether their use of the service satisfies their own legal and professional obligations, and are encouraged to consult their own counsel.
Acceptable Use
You agree not to use our website or services for any unlawful purpose, to send spam or unsolicited messages, to harass or harm others, to attempt to manipulate or extract confidential system instructions from an AI assistant, or to interfere with the operation of our systems. Business clients are responsible for ensuring their use of the service complies with applicable laws and their own professional obligations.
Intellectual Property
All content on this website, including text, graphics, and logos, is the property of Prompt Connect or its licensors and may not be copied or used without permission.
Disclaimers
Our website and services are provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error free operation, call or message delivery, the accuracy of AI generated responses, or any particular business outcome. Service delivery depends on third party telecommunications carriers, AI infrastructure, and platforms outside our control.
Force Majeure
Prompt Connect will not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including telecommunications failures, carrier outages or filtering, internet or hosting disruptions, failures or degradation of third party AI infrastructure, natural disasters, labor disputes, governmental actions, cyberattacks, or failures of third party providers or platforms on which the service relies.
Limitation of Liability
To the maximum extent permitted by law, Prompt Connect will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, including damages arising from AI generated responses. Our total liability for any claim will not exceed the amounts paid to us for the services giving rise to the claim in the three months preceding the claim, or one hundred dollars ($100) for website visitors who are not clients.
Indemnification
You agree to indemnify and hold harmless Prompt Connect from claims arising out of your violation of these Terms or misuse of the website or services.
Suspension and Termination
Prompt Connect may suspend or terminate a Client's access to the service, in whole or in part, immediately and without prior notice, for nonpayment, unlawful or fraudulent activity, misuse or abuse of the service, violation of these Terms or a Client's Service Agreement, or conduct that threatens the security, integrity, or operation of the platform or its underlying telecommunications infrastructure. Prompt Connect reserves the right to refuse service to any person or business at its sole discretion, subject to applicable law.
Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of laws principles. Any disputes will be resolved in the state or federal courts located in Virginia.
Changes to These Terms
We may update these Terms from time to time. The "Last updated" date reflects the most recent revision. Continued use of the website or services after changes constitutes acceptance.
Contact
Prompt Connect LLC
P.O. Box 92, Rustburg, VA 24588
Email: jeffery@usepromptconnect.com