Prompt Connect LLC ("we," "us," or "our") provides AI powered voice receptionist, chat assistant, and related communication services for businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, use our services, or interact with an AI assistant we operate on behalf of one of our business clients.
Scope of This Policy
Prompt Connect provides its services to business clients ("Clients"). For Clients using our services, this Privacy Policy also governs the voice, chat, and messaging programs we operate on their behalf. Consumers who call, message, or chat with a Client's business and interact with an AI assistant or automated message provided through our service are subject to this Privacy Policy with respect to that program, in addition to any policy the Client itself maintains. Clients are responsible for the lawfulness of their own business practices and for directing us regarding the data we process on their behalf; we act as a service provider processing this information to deliver the service.
Information We Collect
Information you provide directly. When you contact us, book a call, or become a Client, we may collect your name, business name, email address, phone number, and business details needed to deliver our services.
Information collected through our services. When we provide AI voice or chat services to a Client, our systems process the communications between that business and the people who contact it, on the business's behalf. This includes caller phone numbers, call timestamps, call audio, call transcripts, chat conversations, text messages, and details a caller chooses to share during a conversation, such as a name, address, or description of the work they need.
Website information. Our website may collect standard technical information such as browser type and pages visited, used only to operate and improve the site.
Call Recording and Transcription
Calls answered by an AI assistant through our service may be recorded and transcribed. Recordings and transcripts are used to deliver the service, including generating call summaries for the business, routing urgent matters, booking appointments, and improving the accuracy of the assistant's configuration for that business. Clients control how recording disclosures are presented to their callers, and each Client is responsible for complying with the call recording and monitoring laws that apply to its business and its callers. We do not sell call recordings or transcripts.
How AI Processing Works
Voice and chat interactions are processed by automated systems, including third party artificial intelligence and telecommunications infrastructure providers, solely to conduct the conversation and deliver the service. Conversation content is used to generate responses, summaries, and bookings for the specific business involved. We do not use your conversations to build advertising profiles, and we do not sell conversation content. We do not use customer conversations to train public or general purpose AI models.
Authorized Prompt Connect personnel may review call recordings, transcripts, and conversation summaries for quality assurance, support, troubleshooting, fraud prevention, and service improvement purposes.
How We Use Information
We use information to provide and support our services, respond to inquiries, deliver the voice, chat, and messaging functionality our Clients purchase, send service related communications, and comply with legal obligations. We do not sell personal information.
Text Messaging (SMS)
Our service may send text messages in connection with a business you have contacted, such as appointment confirmations, follow ups related to your inquiry, or a response after an unanswered call. Consent to receive these messages is established when you initiate contact with the business by calling or messaging it. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We share information only with service providers and subcontractors that help us deliver our services, such as our telecommunications, software platform, and AI processing providers, when required by law, or to protect our legal rights. Client business data belongs to the Client, and we access it only as needed to provide, configure, and support the service.
Data Retention
We retain information for as long as needed to provide services, meet legal and compliance obligations (including messaging opt out records), and resolve disputes. Call recordings and transcripts are retained according to the service configuration for each Client. Clients may request deletion of their account data upon termination of services, subject to records we are required to keep.
Your Choices
You may opt out of text messages at any time by replying STOP. If you prefer not to speak with an AI assistant when calling a business that uses our service, you may request a callback or use the routing options offered during the call. You may request access to, correction of, or deletion of your personal information by contacting us at the email below. We will respond to verified requests as required by applicable law.
Security
We use commercially reasonable safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
Prompt Connect LLC
P.O. Box 92, Rustburg, VA 24588
Email: jeffery@usepromptconnect.com